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This page sets out how 71hi manages your account relationship, what rights you hold under our policy, and how access and eligibility depend on your local law and the eligible regions we serve. Read through before you open an account or make a transaction through Nagad, Rocket or any other supported wallet.
Our legal framework covers every interaction you have with this platform — from the moment you create an account to each transaction you complete and every record we hold against your profile. Access to 71hi and the services described here is subject to the laws and regulations that apply in your location. We do not assert that access is permitted in any jurisdiction where local law restricts or prohibits online gaming activity; it is your responsibility to confirm that using this platform is lawful where you are located. When you use a local payment route — whether that is a Nagad transfer, a Rocket payment, or another supported method — the transaction terms set out here apply alongside any conditions your payment provider publishes separately. We do not override your payment provider's own rules, and nothing in our policy creates a right to a specific processing outcome that your wallet provider has not confirmed. We keep records of account activity, transaction history and any correspondence you send through our published support routes. These records are held according to the retention periods set out under our data handling policy, which you can request in full through the contact methods listed on this page.
Not every element of your experience falls under a single policy document. Understanding which part of our legal framework applies to which action helps you raise the right question through the right channel. The four areas below clarify the boundary.
Our policy governs how your account is created, verified, suspended or closed. Steps for login, identity checks and account reinstatement all fall within this scope. What falls outside it: device-level security and your mobile network connection, which remain your own responsibility.
Deposits and withdrawals processed through supported methods — including Nagad and Rocket — are covered by our transaction terms. The specific fees, limits and processing rules of your wallet provider sit outside our policy and are governed by that provider's own published conditions.
Game availability, lobby content and any notices published on this site fall within our policy. We make no claim about the accuracy of third-party information that links to this site from outside. Content accuracy questions about a specific game should be directed to our support route.
Payment processors, game studios and any external service that connects to your account operate under their own legal terms. Our policy describes our responsibilities; it does not extend to cover the conduct, data handling or service availability of any third party you interact with through the platform.
This policy gives you practical routes to review, correct and question what we hold about your account. You do not need to submit a formal legal request to access your own transaction history — your account dashboard shows the full record of deposits, withdrawals and session activity. If a detail is wrong, you can raise a correction request directly through our support channel and we will confirm whether the record can be amended and within what timeframe. If you believe a transaction processed through Nagad or Rocket has not been recorded accurately, the first step is to check the transaction reference shown in both your 71hi account history and your wallet app. Discrepancies should be reported through the contact routes listed under our support section, with the reference numbers included so we can trace the record on both sides. We aim to acknowledge every policy query we receive and will follow up through the same channel you used to reach us.
Your account dashboard holds the full history of transactions, session activity and any correspondence linked to your profile. No separate request is needed to view this — log in and open the account history section.
If a name, contact detail or payment reference is recorded incorrectly, raise it through our live chat or email route. We will confirm what can be amended and what verification is needed before any change is applied.
If you disagree with a decision made under this policy — for example, an account restriction or a transaction query outcome — you can submit a formal question through the support routes listed below. Include your account reference and the relevant transaction or decision date.
You may request a copy of the full policy documents that apply to your account at any time. Contact us through a published support route and we will send the current version of the relevant document to the email address registered on your account.
Every policy question or account concern should go through one of the contact routes we publish. We do not accept policy queries through unofficial channels, and we cannot act on requests that arrive without an account reference attached. Use the route that matches how you already communicate with us — the response will come back through the same channel.
Open the live chat window from any page on the site. This is the fastest route for transaction queries, account record questions and correction requests. Have your account reference and any relevant Nagad or Rocket transaction reference ready before you start.
Send your policy question to the email address published on the contact page of this site. Include your registered email, account reference and a clear description of the record or decision you are querying. Email is the appropriate route for formal policy documentation requests.
The help section inside your account covers the most common policy questions, including how transaction records are structured, what information is retained and how to submit a correction. Check there first — many queries are answered without needing to contact the support team directly.
We are clear about what we collect, how long we keep it, and who you contact when something needs to change. The four points below cover the areas that come up most often in account and policy queries.
Account data — including transaction records linked to Nagad or Rocket payments — is retained for the period required by the terms of our policy and any applicable legal obligation in the regions we serve. You can request the full retention schedule through our email support route.
We use cookies to keep your session active, remember your account preferences and monitor how the site performs on mobile. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features load on your device.
Your account is protected by the login credentials you set. We do not store card details or wallet PINs — payment authentication happens within your Nagad or Rocket app. If you notice activity on your account that you did not authorise, contact live chat immediately with your account reference.
To request a change to stored account data, a correction to a transaction record, or an update to the contact details registered on your profile, use the email support route listed on our contact page. Requests are processed in the order they are received; we confirm receipt through the same email address.
The questions below cover what we get asked most often about account rights, data, access conditions and how to contact us for policy matters. If your question is not here, reach out through live chat or email with your account reference.
Yes. Access and eligibility depend on your local law and the eligible regions we serve. We do not confirm that the platform is available or permitted in every location. Check whether online gaming activity is lawful where you are before creating or using an account.
Log into your account and open the transaction history section of your dashboard. All deposits and withdrawals — including those processed through Nagad and Rocket — are listed there with dates, reference numbers and amounts as recorded on our side.
Check the transaction reference in your wallet app first, then compare it against your 71hi account history. If there is a discrepancy, contact our live chat or email support with both reference numbers. We trace the record on both sides before confirming the outcome.
Yes. Send a request through our published email support route with your registered email address and account reference. We will send the current policy documents and the data categories held against your profile to the email address on record.
Raise the correction through live chat or email support. Include your account reference and describe clearly what is recorded incorrectly and what the correct detail should be. We confirm what verification is needed before applying any change.
Submit your question through the email support route listed on our contact page. Include your account reference, the date of the decision and a clear description of what you are disputing. We acknowledge every formal query and follow up through the same channel you used.